FAQs – Bet9ja Help Site (2024)

aDoes it cost any money to register on Bet9ja?

No. It’s completely free of charge.

aHow do I register on Bet9ja?

Visit the Bet9ja website and click on “Register Now” in the top right hand corner. Fill in the registration form and submit it by clicking on “Save”.

Note: Your personal details need to be correct.

aCan I change my username?

Unfortunately not; the username that you have chosen during the registration process cannot be changed once you have created your Bet9ja account.

aI’ve forgotten my login details, how do I retrieve them?

To retrieve your password, please click on “Forgotten Password” on the home page, next to the login area. If you have forgotten your username, please contact our Customer Services via email: cs@mybet9ja.com

aHow do I change my password?

Login to your account and go to the “Account Detail” section, click on “Change Password” and follow the steps.

aHow can I update incorrect personal details/email?

In case of inaccuracies, please contact our Customer Services to rectify any errors.

aCan I open more than one account with Bet9ja?

No. Multiple accounts are not allowed.

aWhat is the minimum age for betting with Bet9ja?

It is strictly forbidden for persons under the age of 18 to open an account with Bet9ja and use our services.

aHow do I check Bet9ja provisions?

Please click the Terms & Conditions tab in the menu above.

aHow do I deposit with a Debit Card?

Find our Webpay with Naira Debit Card Account Tutorial here.

aWhat is the minimum and the maximum deposit amount with a Debit Card?

The minimum deposit amount is NGN 100.

The maximum deposit amount is NGN 10,000.

aAre there any fees when depositing with a Debit Card?

No, there is no fee when depositing withBet9ja.

aCan I use my international card?

International cards cannot be used on the Bet9ja website.

Only Nigerian Debit Cards can be used on Bet9ja website.

aWhere can I view information about my previous transactions?

Your “Account Statement” records the transactions you have made previously such as your deposits or withdrawals and your account balances.

aHow do I withdraw funds from my account?

Find our How to Withdraw Account Tutorial here.

aAre there any fees when withdrawing?

No, there aren’t any fees. It’s for free.

aHow do I check the status of my withdrawal request?

You can check the status of your withdrawal request by clicking on the withdrawal transaction from your “Account Statement”.

aHow do I place a sports bet?

To place a bet simply choose a sport type (soccer, tennis, basketball, etc) from the menu located on the left of the home page, select the specific championship/league, select your chosen event, click on the chosen odds and insert the stake you wish to bet in the coupon in the right-hand menu, then confirm your bet.

You can place different kind of bets: singles, multiples and system (combined) bets.

Multiple bets may be placed by combining different sports: football, tennis, Formula 1, etc.

aWhat is the minimum and maximum stake for a sports bet?

The minimum stake is NGN 100 per bet.

The maximum stake per betslip (except on Zoom) is NGN 10,000,000.

aWhat is the maximum winnings/payout per bet?

The maximum payout for a bet on sports is NGN 50,000,000.

aWhere can I see my bets?

Go to the “My Account” section and click on “Bet List”. You will find a list of all of the bets that you have placed and you can filter them by time and by status.

aCan I cancel a bet?

No. A confirmed bet cannot be cancelled for any reason.

aWhat is a “Void Bet”?

“Void Bet” means the bet is nil or invalid. This occurs when an event is postponed, or when it has started but not finished within the period specified in our policy.

Once the match has been set as void (with odds of 1.00) the rest of the winning ticket will then be paid out.

aWhat is a handicap?

When betting with a traditional handicap, points or goals are subtracted from the favourite team. If you bet on the stronger team, it will need to perform better than the handicap for you to win your bet (the handicap will be preceded by the sign “-“). The handicap will in fact be subtracted from its final score. Please note that the betting options are 1, X and 2, and that the standard 90 minutes play time has to be completed.

Example:

Everton – Liverpool (-1)

With Liverpool as the favourite team, the handicap is “-1”. The betting options are 1 = you bet on Everton; x = you bet on a draw; 2 = you bet on Liverpool.

1: Wins if the match is a draw or Everton wins (eg. Everton – Liverpool: 1-0 or 1-1)

X: Wins if Everton loses with a score difference of 1 goal (eg. Everton – Liverpool: 0-1 or 1-2)

2: Wins if Liverpool wins with a score difference of at least 2 goals (eg. Everton – Liverpool: 0-2, or 1-3)

aHow many events I can add to my bet slip?

The maximum number of events you can add to your bet slip is 40.

aThe game has finished, but my bet is still not updated?

After a game has finished, there is a working time needed to check the official results, to update the results and settle the bets.

aHow do I place a system bet/combined bet?

Let’s choose 4 events and try to combine them.

For an easier understanding, we will name the events with letters:

Arsenal – Chelsea = A

Everton – Liverpool = B

Fulham – West Ham = C

Man Utd – Tottenham = D

If you fully combine the events, the possible combinations will be:

Singles = 4

A, B, C, D

Doubles= 6

AB, AC, AD, BC, BD, CD

Trebles= 4

ABC, ABD, BCD, ACD

4-Folds= 1

ABCD

If event A is losing, all combinations that contain that event will be losing:

AB- losing

AC- losing

AD- losing

BC- winning

BD- winning

CD- winning

ABC- losing

ABD- losing

ACD- losing

BCD- winning

ABCD- losing

If events B, C and D are winning, then all combinations that don’t contain the losing event, will be winning.

You can decide to make part combinations. For example, to bet only on doubles, or only on trebles or to make a full combination as above.

Our system automatically calculates the number of combinations so you need just to select the events, click on COMBINED, tick the desired combination and insert the stake.

aHow long does it take for my bet to be settled?

Be assured that Bet9ja strives to settle all events as soon as we can. Nevertheless, in order for us to uphold the accuracy of the results we present to you, there may be cases where additional time is taken to seek official confirmation of results.

aWhere can I find statistics for an event?

Click on “Statistics”, located on the website home page for a comprehensive stats section to assist with your bets.

aWhere I can find the results of an event that has ended?

Click on “Results” located on the website home page to view previous results.

aWhat is Live Betting?

Live Betting is an exciting form of wagering that allows you to place bets on events that are ongoing or live. The odds are dynamic and change in accordance to the course of the actual event, offering double excitement as you get to monitor the event during play.

aHow do I play Bet9ja Racing?

To play Bet9ja Racing, first you need to transfer funds from Sport to Racing. To do that, go to “ My Account”, click on “Cashier”, click on the Racing icon, chose direction “Sport to Racing”, insert the amount you wish to transfer and “ Next”. Immediately you will see your balance updated.

To place bets simply click on the desired odds and then click on the empty stake field. A small keyboard appears; just type the desired amount and press “OK” and “Confirm” the bet.

aHow to transfer my funds back from Racing to Sport?

To do that, go to “ My Account”, click on “Cashier”, click on the Racing icon, chose direction “Racing to Sport”, insert the amount you wish to transfer and “ Next”. Immediately you will see your balance updated.

aWhat is the minimum and maximum stake for a bet in Racing?

The minimum stake is NGN 50 per bet.

The maximum stake is NGN 200 000.

aWhere can I see my bets in Racing?

Go to Racing and click on “Tickets” – this shows full information about all tickets/bets. If you click on one bet row you will find the details of the bet.

aDoes Bet9ja offer bonuses and promotions?

Yes. Bet9ja offers a unique bonus on multiple bets. We add a 170% extra bonus to your winning betting slip with minimum of 5 selections. We also offer a 100% Sign-Up Bonus on the first deposit from new customers.

aMy Racing ticket has lost, am I still entitled to the Jackpot draw?

Yes. All tickets are eligible for the Jackpot draw.

aHow do I become an agent?

If you are interested in becoming an agent of Bet9ja, you can reach us through our hotline 01-4405148 or send an email to: agent@mybet9ja.com and our team of professionals will respond to your queries.

FAQs – Bet9ja Help Site (2024)

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