| Claims and reimbursem*nt (ask us to pay you back) | Choose PDF language |
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| Get paid back for prescriptions Did a pharmacy bill you for a covered prescription drug? If so, complete and mail a prescription form to ask for reimbursem*nt. |
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| Get paid back for fitness items or services Did you pay for a covered fitness item or service? Mail us your completed fitness form to ask for reimbursem*nt. |
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| Get reimbursed for paying provider or service-related bills You can use the paper form or the online form if you were billed by a medical, dental, vision, hearing or vaccine provider. Complete online form To get paid back for wigs, use the paper form. First, download the form in English or Spanish. Then, mail or fax the completed form to us. Want to know more about how it works? The video mentions dental, vision and hearing benefits. Yet, you can follow the same steps for many covered expenses. |
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Claims and reimbursem*nt (ask us to pay you back) | Get paid back for prescriptions Did a pharmacy bill you for a covered prescription drug? If so, complete and mail a prescription form to ask for reimbursem*nt. |
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Choose PDF language |
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Claims and reimbursem*nt (ask us to pay you back) | Get paid back for fitness items or services Did you pay for a covered fitness item or service? Mail us your completed fitness form to ask for reimbursem*nt. |
Choose PDF language |
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Claims and reimbursem*nt (ask us to pay you back) | Get reimbursed for paying provider or service-related bills You can use the paper form or the online form if you were billed by a medical, dental, vision, hearing or vaccine provider. Complete online form To get paid back for wigs, use the paper form. First, download the form in English or Spanish. Then, mail or fax the completed form to us. Want to know more about how it works? The video mentions dental, vision and hearing benefits. Yet, you can follow the same steps for many covered expenses. |
Choose PDF language |
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| Give someone permission to help with your care | Choose PDF language |
|---|---|
| Let someone talk to us about your health or coverage Call us with a caregiver or someone else on the line to give them permission to speak with us (just one time, on that call). Or, mail us a completed PHI (protected health information) form to give them permission more often. |
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| Let someone make requests for you Give a caregiver or someone else permission to act on your behalf. They will be able to:
Just have this person sign your completed Appointment of Representative form and send it to us. This person is then your appointed representative for one year from the date that you both sign the form. |
Give someone permission to help with your care | Let someone talk to us about your health or coverage Call us with a caregiver or someone else on the line to give them permission to speak with us (just one time, on that call). Or, mail us a completed PHI (protected health information) form to give them permission more often. |
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Choose PDF language |
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Give someone permission to help with your care | Let someone make requests for you Give a caregiver or someone else permission to act on your behalf. They will be able to:
Just have this person sign your completed Appointment of Representative form and send it to us. This person is then your appointed representative for one year from the date that you both sign the form. |
Choose PDF language |
| Order prescriptions by mail | Choose PDF language |
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| Medication order form for CVS Caremark® Mail Service Pharmacy |
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Order prescriptions by mail | Medication order form for CVS Caremark® Mail Service Pharmacy |
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Choose PDF language |
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| Exceptions, appeals and grievances |
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| Complaints and coverage requests Have a concern about your coverage or care? Our Member Services team is here to help. Just give us a call at the number on your member ID card. See how to get started |
Exceptions, appeals and grievances | Complaints and coverage requests Have a concern about your coverage or care? Our Member Services team is here to help. Just give us a call at the number on your member ID card. See how to get started |
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| Disenrollment (leaving or canceling a plan) |
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| Leave or cancel your Medicare Advantage (MA) or Medicare Advantage Prescription Drug (MAPD) plan Call us at the number on your ID card if you want to leave or cancel your current plan and not join another one. Or select your current plan and find its phone number on our Contact Member Services page. We’ll let you know your options. Like joining a plan, there are only certain times when you can disenroll*. You may also download, complete and submit a disenrollment form — use the PDF link for your plan below to print its form:
Please complete the relevant form and mail it to: Aetna
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| Leave or cancel your prescription drug plan (PDP) If you want to cancel or switch your Medicare Part D plan (PDP), find out what your options are. Learn all about how and when to disenroll. Learn how to disenroll from your PDP |
Disenrollment (leaving or canceling a plan) | Leave or cancel your Medicare Advantage (MA) or Medicare Advantage Prescription Drug (MAPD) plan Call us at the number on your ID card if you want to leave or cancel your current plan and not join another one. Or select your current plan and find its phone number on our Contact Member Services page. We’ll let you know your options. Like joining a plan, there are only certain times when you can disenroll*. You may also download, complete and submit a disenrollment form — use the PDF link for your plan below to print its form:
Please complete the relevant form and mail it to: Aetna
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Disenrollment (leaving or canceling a plan) | Leave or cancel your prescription drug plan (PDP) If you want to cancel or switch your Medicare Part D plan (PDP), find out what your options are. Learn all about how and when to disenroll. Learn how to disenroll from your PDP |
*FOR TIMES YOU CAN DISENROLL: If you don't have creditable coverage for 63 days or more, you may have to pay a late penalty when you sign up. For example, creditable coverage from an employer or union should pay, on average, at least as much as Medicare's standard prescription plan. You can generally keep your coverage without paying a penalty if you enroll in Medicare prescription drug coverage later.
